Pendo Community Code of Conduct
Thank you for being a part of the Pendo Community.
This Code of Conduct applies across all community spaces, including Pendo Connect Slack, r/Pendo subreddit, discussion forums, events (virtual or in-person), and PUG meetups.
Pendo is committed to maintaining a welcoming, inclusive, and respectful environment where all members can collaborate, learn, and grow.
By participating in the Pendo Community, you agree to follow the expectations outlined below.
Engage Respectfully
- Treat all community members with courtesy and professionalism.
- Be mindful that not all members are native English speakers - communicate clearly and with patience.
- Recognize that mistakes happen; if harm is caused, listen, learn, and work toward resolution.
- Our community spans time zones and cultures. Allow time and space for asynchronous contributions.
Unacceptable Behavior
The following actions are not permitted and will result in moderation:
- Harassment, threats, or intimidation
- Discriminatory or demeaning language, including slurs or jokes based on gender, race, ethnicity, religion, disability, sexual orientation, socioeconomic status, age, or other personal attributes
- Intentional misgendering or disrespect of names and pronouns
- Posting NSFW, explicit, violent, or graphic material
- Unsolicited direct messages (DMs), especially those requesting personal information or engaging in inappropriate or unprofessional behavior
- Sharing private messages or identifying information without consent
- Sexual attention or unwelcome advances
- Sustained disruption, spamming, phishing, or trolling
- Encouraging or defending any of the above behaviors
- Soliciting for a business or direct messaging other users advertising a product or service
Reporting a Concern
If you experience or witness behavior that violates this Code of Conduct:
Immediately
- Prioritize your safety. Step away from the situation if needed.
Soon After
- If you feel comfortable, consider having a direct, respectful conversation asking the person to stop.
- Otherwise, report the incident to a Community Moderator.
When Reporting
Please include relevant details:
- Time, location, and nature of the incident
- Whether the behavior is ongoing
- Whether you'd prefer to remain anonymous
- Any witnesses or supporting context including screenshots
Contact the moderation team at [email protected] Moderator Responsibilities
Pendo Community Moderators will:
- Respond promptly to reports
- Approach each situation with impartiality and care
- Step back from any situation where they are involved personally
Reports submitted in bad faith will not be acted upon.
Enforcement
- Individuals asked to stop disruptive behavior are expected to comply immediately.
- Community Moderators may take action, including removing access or escalating to the Pendo Community Team.
- If no moderator is present during an incident, they will follow up afterward.
Additional Information
- Avoid deleting messages unless necessary, as it may disrupt conversation flow.
- We will not publicly identify anyone reporting an issue without their consent. In some cases, moderators may take protective action to maintain community safety.
Feedback and Updates
We’re always looking to improve. If you have suggestions for the Code of Conduct or our moderation process, please reach out to us at [email protected] This Code of Conduct will evolve with the needs of our community and may be updated as necessary.
- Pendo Community Team
Last Updated 9/12/25
