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October Customer Forum Recording

Posted Oct 29, 2025 | Views 79
# AI
# Agent Mode
# Agent Analytics
# Micro Demos
# Product Insights
# Product Release
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Speaker

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Todd Olson
CEO @ Pendo

Todd Olson is co-founder and CEO of Pendo, the leader in software experience management. A three-time entrepreneur, Olson teamed up with fellow product leaders and technologists from Red Hat, Cisco and Google to launch Pendo in October 2013. The Raleigh, N.C.-based company has since raised $356 million in venture capital, landed more than 2500 customers and now employs 850 people across nine offices globally. Pendo has appeared on the Forbes Cloud 100 and Inc. Best Workplaces lists for the last seven years.

Todd’s passion for helping companies build great software led him to write the book: “The Product-Led Organization: Drive Growth By Putting Product at the Center of Your Customer Experience”.

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SUMMARY

Yesterday (10/28) Todd hosted our quarterly Customer Forum, where we spotlighted new products like Agent Analytics, Pendo Predict and how they drive smarter, data-informed decisions. Todd also shared what’s next on our roadmap, and teased our upcoming MCP Hackathon.

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