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Welcome to the Customer Experience User Group!

I'm in the training department, and one of my goals is to create targeted and effective training content for our users. I'm exploring how we can leverage Pendo to identify which features or workflows are causing the most friction, indicating a need for better training.

As I'm new to Pendo, I'm still learning the ropes. So far, I have looked into two main areas:

Journeys: I've started to analyze user workflows to spot potential drop-off points or areas of confusion.

Feedback Views: I've also used the AI prompt to analyze user feedback, which has provided some initial suggestions.

While these have been interesting starting points, I'm sure there are more advanced or effective methods you might be using.

Could you share your strategies for using Pendo to pinpoint features that require additional training? For example, are there specific reports, segmentation strategies, or Pendo features that you find most insightful for this purpose?

Since I am a beginner, any details you can provide would be greatly appreciated. 

Thanks in advance for sharing your expertise!

Seeking Advice: Using Pendo to Identify Training Needs

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