WEBINAR

Customer Experience User Group

A community conversation on customer experience, hosted by Pendo’s Jenna McLaughlin.

We’ll start with Trevor Bernatchez, Head of Pendo’s Center of Excellence, who will share practical tips for building strong governance and setting your team up for success using the approaches we use at Pendo every day.

Then, hear from fellow Pendo user Matt Walker, Sr Director of Customer Success at Cognosos, as he walks through how his team uses Pendo analytics to clearly show product value to customers. You'll leave with insights you can apply right away.

We’ll wrap up with time to connect. Stay for the final 15 minutes to meet peers, exchange ideas, and talk through real-world challenges with others doing similar work.

Speakers

Jenna McLaughlin

Sr. Director, Renewals @ Pendo

Trevor Bernatchez

Head of Center of Excellence @ Pendo

Matt Walker

Senior Director, Customer Success @ Cognosos

Agenda

4:00 PM

4:05 PM

GMT

Opening / Closing

Welcome and introductions

4:05 PM

4:20 PM

GMT

Presentation

Inside Pendo's Center of Excellence

How do you build a Center of Excellence that scales product insights without slowing teams down?

Pendo’s Head of Center of Excellence shares what we’ve learned firsthand about making a COE work in the real world. Trevor will talk through what a Pendo CoE should actually own, how to put guardrails in place without adding friction, and how non-product teams can use Pendo data with confidence.

+ Read More

4:20 PM

4:40 PM

GMT

Presentation

Show, don't tell: Turning data into proof of value

In this session, Matt Walker, Senior Director of Customer Success at Cognosos, will share how his team moved from "trust us, you're getting value" to "here's exactly how our product drove your outcomes." You'll learn how to transform Pendo analytics into concrete evidence of customer success—the kind that wins QBRs, accelerates expansion, and makes renewals a formality.

+ Read More